Although mining pool network is so automatic that any transacting BTCs are transferred instantly but still, there may be some technical glitches where you end up paying mining fee but didn’t receive the transacting bitcoins (even after a wait period of 48 working hours), then please provide us below details immediately. Please don’t panic, if you have followed the instructions and have full transaction details with you then your payment is safe, system can track that easily and an instant refund is made.
Since the application is operated by group of miners on open-source model so no one owns the system and a particular miner group is credited with the mining free ONLY once any transaction request is successful, else non-confirmed transactions are stored in refund pool network for a period of 30 days. Please note, no refund claim is entertained if reported after 30 days from the date of transaction.
Email Address* (used during the process):
Date on which transaction happened* (in day/month/year format) :
IP Address (optional) :
Please send above details in the same sequence as outlined above with subject line “Refund Claim – Your Transaction ID – Date” to email@example.com
Before, contacting us for the refund, please check if any of below recent refunds have any relevance to your transaction.